Refund & Return Policy

At Auren Fragrance, we believe every scent tells a story. Each perfume is carefully crafted and packaged to reach you in perfect condition.

As perfumes are personal and consumable products, we do not accept returns or offer refunds once an order has been shipped.

Before Shipping

If your order has not yet been shipped, you may request a cancellation and full refund.

To do so, email us at:
📧 aurenfragrance@gmail.com
Include:

• Your order number

• Payment details

We’ll process your request promptly.

After Shipping

Once your order is dispatched or delivered, it cannot be cancelled or refunded.
This policy ensures that every perfume you receive is fresh, safe, and of the highest quality.

Damaged or Incorrect Items

In the rare event your order arrives damaged or incorrect, please contact us within 48 hours of delivery at:
📧 aurenfragrance@gmail.com

Include:

• Your order number

• Photos of the product and packaging

• A brief description of the issue

Our team will review your request carefully and respond promptly.

Our Commitment

Every perfume from Auren Fragrance is created with care, passion, and attention to detail. While returns are limited, your satisfaction and trust are our priority. We are always here to assist with any genuine concerns.